A: Items purchased will be couriered via standard service within 3-5 business days for West Malaysia, and 3-7 business day for East Malaysia (Monday to Friday, excluding Public Holidays) upon order payment confirmation.
Orders will be couriered between 9am – 5pm from Monday to Friday and Sunday.
Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.
Do we ship internationally?
Germaine-de-capuccini.com.my only delivers within Malaysia.
How do I make a purchase?
Browse through our various categories or use the search bar to find your favourite products. On the product page, you can tap on “Add to Cart” to place an order directly.
Firstly, you need to select your preferred item and quantity on the product page.
Once confirmed, you will be directed to the Shopping Cart Page after tapping “Add to Cart”.
Can I ship my order to multiple addresses?
We regret that you would not be able to apply for a single order to multiple addresses. Besides that, we would suggest you place multiple orders for items that you would like shipped to more than one address.
How do I know if my package has been shipped?
You will receive another email with shipping information such as Courier service and tracking number.
Can I cancel or change my order after my payment is completed?
No, you would not be able to cancel and change your order once the payment is completed.
How do I spend my Reward Points?
Reward Points are awarded for every successful purchase.
Earn 1 Reward Point for every RM 100 spent
Redeem RM 5 for every 1 Reward Point earned
Any available points will show at the top of the shopping cart. Simply hit “Apply Points” to use them against your order.
Will my Reward Points expire?
No, reward points never expires. You can keep it on your account for as long as you like.
Can I exchange my reward point for cash?
No, reward point is non-refundable and non-exchangeable.
How much does delivery cost and how to enjoy Free Delivery?
STANDARD DELIVERY CHARGES
– Shipping charge of RM10 will be applied West and East Malaysia.
– Enjoy Free Shipping with purchase of RM500 and above.
How do I join "Affiliate Program" ?
Step 1: Click on this link @ https://germaine-de-capuccini.com.my/affiliate-area/
Step 2: Fill up your information at
New Client – Register at “New Client Register”
Existing Client – Access the Affiliate Area
Step 3: Once signed up, affiliate link is generated
Step 4: Share your affiliate link and earn rewards
NOTE: Reward is earned when they make a purchase with using your affiliate link.
What is benefit of joining an "Affiliate Program" ?
Refer your friends to join our Affiliate Program and earn 1% on every successful purchase through your affiliate link.
